Ai In Action

Today's guest is Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead, Country Manager US at The Cloud People. Founded in 2019, The Cloud People help and guide organizations to transform their business to the cloud, to gain and utilize the competitive advantages from the best cloud platform solutions on the market including ServiceNow. By utilizing their Smart Resourcing concept, customers get top quality resources for a reasonable price in a simplified and transparent way. Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Currently, he leads the Americas team who are dedicated to helping technology leaders using ServiceNow to accelerate their digitization strategies by enabling their CMDB to support the adoption of the CSDM framework. In the episode, Pedro will discuss: The interesting work he does with The

Today's guest is Patrick Bangert, VP of Artificial Intelligence at Samsung SDS America. Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. They deliver enterprise-grade solutions and services in cloud, secure mobility, analytics, AI, digital marketing and digital workspace. Samsung SDS enables customers in government, financial services, healthcare and other industries to drive business in a hyper-connected economy to increase productivity, safeguard assets and make smarter decisions. Patrick is a senior technology executive with an industry reputation as an AI and Data Science expert and business leader. He is experienced both in small, entrepreneurial environments, as well as developing and leading teams in a large, global entity such as Samsung SDS. Patrick has a strong track record in innovative design and development of new AI technologies, including patents, taking them to market and turning them into profitable products. He is also

Today's guest is Eddie Moler, Head of Data Science at Juvena Therapeutics in California. Juvena Therapeutics are unlocking the therapeutic potential of stem cell-secreted proteins and accelerating their development into life-saving therapeutics for chronic and age-related diseases. They are achieving this through an AI-enabled platform that combines a compounding database mapping secreted proteins to specific disease phenotypes, an in silico screening technology, wetlab screening in primary human cell and animal models and protein engineering capabilities. Eddie is an experienced leader with over 20 years of experience delivering innovative R&D, products and services in Life Sciences & Healthcare that improve patient health & wellness. His work has also involved leading strategic planning, technology roadmap development and execution supporting top-level business objectives. Eddie has also managed and established high-performing Bioinformatics, Biostatistics, R&D, Engineering &a

Today's guest is Andy Ho, VP of Learning Experience and Innovation at ServiceNow in San Diego, CA. Andy is a senior leader of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual and cloud-based platforms. Currently, Andy is leading a team focused on learning experiences and innovation at ServiceNow. His focus is on exploring ways to reimagine how people learn by implementing new technologies into the classroom including Artificial Intelligence, Machine Learning, Augmented Reality, Virtual Reality and the metaverse. In the episode, Andy talks about: His role and responsibilities as VP of Learning Experience and Innovation, What keeps him motivated working at ServiceNow, Trends he is seeing in the Learning world, Challenges in keeping people’s attention, How to do less better, and Using the ServiceNow community to support learning

Today's guest is Will Shapiro, Head of Data Science at Flatiron Health in New York. Founded in 2012, Flatiron Health is a healthtech company dedicated to improving cancer treatment and advancing research. As the pioneer in real-world evidence for oncology, they provide technology and services to support patient care and make every patient story count. It's their mission to improve and extend lives by learning from the experience of every person with cancer. Flatiron partner with hundreds of cancer centers, 20+ top global developers of oncology therapeutics, and researchers and regulators around the world. Flatiron's vision is to build a world where technology and science close the gap between care and research. They believe learning from the experience of every person with cancer is an imperative - it is the key to accelerating research and continuing to improve the quality of care. In the episode, Will will discuss: His background and current work with Flatiron Health, An insight into some of the projec

Today's guest is Jerry Dolak, Principal at RSM US LLP. Headquartered in Chicago, RSM brings an unmatched personalized focus to every interaction, meeting people where they are to help them reach their goals. They build rich, enduring relationships based on a profound understanding of their clients, colleagues and communities, as well as their goals and aspirations. They also bring diverse ideas and insights to help them reach greater heights. Jerry is responsible for the strategic direction and management of the ServiceNow practice at RSM US LLP. He utilizes his extensive experience and expertise in ServiceNow to consult with current and prospective clients to understand their business needs, identify requirements and develop applications to meet those needs. In his career, Jerry has led business-critical initiatives across a variety of industries such as Healthcare, Supply Chain, Financial Services and Higher Education. In the episode, Jerry will chat about: His background and current role with RSM, Interest

Today's guest is Corey Bezyak, VP of Product Development at Bongo in Colorado. Founded in 2009, Bongo is a sales readiness tool that easily plugs into your existing learning platform and helps managers accurately assess and validate skills across their team. It also provides training and real-time feedback to reinforce winning behavior, and streamlines the ramp of new hires and speeds up knowledge retention thereafter. Corey is a senior level manager with a proven track record for maximizing available resources to deliver valuable, high-quality software solutions within timeline and budgetary constraints. He is a champion for cultural transformation from traditional software delivery patterns to modern DevOps practices. Corey also has a strong reputation for high energy level and self-motivation with a commitment to team and organization success. In the episode, Corey will discuss: The interesting work they do at Bongo, Challenges of applying AI within Edtech, Their journey and success over the past few years

Today's guest is Audrey Smith, Chief Operating Officer at MLtwist in Santa Clara, CA. Founded in 2021, MLtwist enables you to seamlessly connect with their partner’s labeling and workforce while making sure that your data is safe and securely formatted and classified. Their integrations will push your data assets to the best platform for your specific use cases and send it back in the format that your Machine Learning team requires. Scientists and engineers leverage MLtwist's deep Labeling Operations expertise, live Data Labeling Platform marketplace, real-time dashboards and robust integrations with 75+ integrated data labeling platforms. Their services take care of the time consuming complexities that go into data labeling operations - including designing workflow, testing the right data labeling platforms, writing guidelines & training workforces - all the way to quality control. In the episode, Audrey will discuss: MLtwist’s work within data preparation & labelling, Benefits their DaaS and SaaS of

Today's guest is Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America. Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. To fulfill this purpose, Fujitsu enhance their ability to stay in tune with global society, while continuing to make agile changes and create value. They offer a broad range of products, services and solutions, and have approximately 130,000 employees supporting customers in 180 countries. Tricia loves to take a customer centric approach to drive business and digital transformation for their clients. In the world of service differentiation, she has learned to build trust with clients and peers by fostering a collaborative space to work or play. She is happiest when she hears that her team provided value. Tricia is continuously looking for ways to to enhance client success for the both current and future state.  She loves watching people get excited about innovation and finding ways to elevate 'work happiness'. In the e

Today's guest is Kaushik Pendurthi, Co-Founder and CTO at Jobox. Since 2018, Jobox has been focused on modernizing the way skilled professionals in the home service industry work. They are building tools and partnerships to make their job simpler, efficient and more rewarding so that they can focus on their skillset and providing better service. By applying technology and automation to improve a historically pen-and-paper industry, Jobox helps pros and home service marketplaces work smarter and with more clarity. They simplify workflows, speed up payments and make admin tasks less exhausting with nuanced algorithms and empathetic features. In the episode, Kaushik will discuss: The interesting work he does with Jobox, The journey of building Jobox from the ground up, How they are applying AI in their managed marketplace, An insight into the AI and Data team, What excites him for the future at Jobox, Why Jobox is a great place to work

Today's guest is Tigran Petrosyan, Co-Founder and CEO at SuperAnnotate. Founded in 2018, SuperAnnotate is helping companies build the next generation of computer vision products with its end-to-end platform and integrated marketplace of managed annotation service teams. SuperAnnotate provides comprehensive annotation tooling, robust collaboration, quality management systems, no-code neural network training and automation, as well as a data review and curation system to successfully develop and scale computer vision projects. Tigran is a physicist turned tech enthusiast and entrepreneur. After earning his master’s degree in Physics from ETH Zurich in Switzerland, Tigran pursued his Ph.D. in Biomedical Imaging and Photonics. Just before graduating, Tigran dropped out of his Ph.D. program to start SuperAnnotate with his brother Vahan, following his passion for building comprehensive teams and making products people love. In the episode, Tigran will discuss: The journey to co-founding SuperAnnotate, How they are

Today's guest is Ric Mims, ServiceNow Solutions Director at SDI Presence. Headquartered in Chicago, SDI Presence is an IT consultancy and Managed Services Provider (MSP) that leverages its strong team presence to advance their clients to a secure digital enterprise. They offer end-to-end technology services, driving performance, continuous improvement and cost controls to better serve their constituents. For over 25 years, SDI Presence has earned the role of trusted IT advisor to a portfolio of clients that includes utilities, airports, mass transits and government agencies throughout the United States. The firm has built a core expertise in guiding our clients through legacy IT modernization, delivering on the higher technical and security requirements of these critical, high-value environments. In the episode, Ric will discuss: How he got into the world of ServiceNow His current role with SDI Presence The importance of infrastructure change management How companies can overcome challenges in implementing Se

Today's guest is Irv Lustig, Optimization Principal at Princeton Consultants. Founded in 1981 with offices in Princeton, New Jersey and New York City, Princeton Consultants uniquely blends Information Technology and Management Consulting to help executives achieve transformative improvement in their organizations. Their key service lines focus on Custom AI & Optimization Solutions, Business Strategy, Process Engineering, Software Development and Project Management. With over 20 years of experience, Irv is passionate about the application of advanced analytics and data science to drive better decisions. He has been involved in the areas of sales, marketing, development, consulting, and deployment of analytics and data science based solutions. Currently, Irv is responsible for leading the Princeton Consultants Optimization Center of Excellence, leading the development of an optimization marketing and sales practice, and performing optimization consulting for select clients. In the episode, Irv will chat abo

Today's guest is Michael Wharton, Director, Principal Machine Learning Engineer at KUNGFU.AI in Austin, Texas. Founded in 2018, KUNGFU.AI is an AI services provider that gives companies the AI advantage. From sparking big ideas to delivering practical solutions, they help you unlock the business value of AI. KUNGFU.AI help companies establish their AI strategy, develop custom solutions, and optimize their investment to ultimately transform their business using Artificial Intelligence. They believe in the ethical and thoughtful application of AI that solves our clients’ unique challenges. In the episode, Michael will chat about: Who are Kungfu.ai and what his role involves, Use cases of the problems they solve for customers within Machine Learning, The team structure and plans for growth, Advice to those starting a career in Machine Learning, Career opportunities and the working culture at Kungfu.ai, Upcoming trends within AI that excite him, and  What the near future looks like for Kungfu.ai

Today's guest is Jeffrey Tefertiller, President at Service Management Leadership. Jeffrey is a Senior Technology Executive focusing on Digital Transformation, Service Management and IT Asset Management. He is a Business Continuity leader with nearly three decades leading initiatives and organizations with large global teams, a broad span of control, and P&L responsibilities across many industries. Jeffrey is able to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. With a passionate and positive personality, he brings proven success and experience to positions of leadership. Jeffrey is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. He is a believer in analytics and metrics to measure success and opportunities for improvement. In the episode, Jeffrey will talk about: His 20+ years experience in Service Management, How ServiceNow can be enhanced from th

Today's guest is Raj Shukla, VP, Head AI & Machine Learning at SymphonyAI in Palo Alto, California. Founded in 2017, SymphonyAI are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. They provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers. Raj is experienced at building at-scale, cloud-native products and Machine Learning applications that drive customer and business value. He has led Engineering and Applied Science teams that have built new revenue streams, driven product differentiation and achieved infrastructure efficiencies at scale. After nearly 14 years with Microsoft, Raj joined SymphonyAI in August 2022 where he leads core ML Engineering and AI platform teams, and heads the Incubation efforts aimed at tapping new markets and creating new revenue streams. In the episode, Raj will chat about: His back

Today's guest is Nicola Attico, Blockchain/DLT Solution Engineer – Innovation & Strategy Office at ServiceNow. Based in Milan, Nicola is strongly passionate and a self-motivated individual who deeply believes in innovative technologies. He has a significant understanding of technical & business processes, blockchain & distributed ledgers, and platform-as-a-service. He also has the ability to manage in cross-cultural teams with strong ethical values, and a belief in collaboration and respect. Nicola has excellent communication and public speaking skills, and frequently organizes and holds events, user groups and meetups while often presenting the value of technology in wider conferences. He also often publishes articles and other content on specialized magazines and online. In November 2018, he published his first book "Blockchain. Guida all'Ecosistema" ("Blockchain Ecosystem") and he published his second book "Enterprise Blockchain" in 2021. In the episode, Nicola will talk about: How he got into

Today's guest is Ray Zhou, Co-Founder and Co-CEO at Affinity in San Francisco. Founded in 2014, Affinity’s patented technology structures and analyzes millions of data points across emails, calendars and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. Affinity uses AI to analyze relationship strength and illuminate the best paths to warm introductions. The platform also offers a holistic view of users’ networks in a centralized, automatically updated database without any manual upkeep. Affinity's customers range from venture capital firms, private equity firms investment bankers, insurers, financial services firms, real estate companies and more. In the episode, Ray will chat about: His background and journey to co-founding Affinity, An insight into their relationship intelligence platform, The problems they were looking to solve using AI and Analytics, The working culture a

Today's guest is Peter Fishman, Co-Founder at Mozart Data in San Francisco. Founded in 2020, Mozart Data is the all-in-one modern data platform that gives anyone the tools to consolidate, organize, and prepare data for analysis. Mozart Data is on a mission to empower anyone to get the most out of their data without engineering or technical knowledge. Businesses of all sizes, from start-ups to Fortune 100 companies, use Mozart Data to power their data infrastructure and free up their teams to focus on the data engineering and analysis that’s unique to them. Mozart Data provides a Snowflake data warehouse, ETL, transformation, and other no-code tools to consolidate, organize, and clean company data before the analysis stage. In the episode, Peter will chat about: The motivation for founding Mozart Data, Milestones and challenges they faced bringing the idea to life, What’s unique about their data engineering team, Use cases of the benefits they bring to customers, Upcoming career opportunities, and Why Moz

Today’s guest is Paul Webb, Global ServiceNow Alliance Leader at EY in San Francisco. The EY–ServiceNow Alliance combines ingenuity with a leading digital workflow platform. They innovate together to deliver workflow automation that enables better connectivity across systems, drives greater resource efficiency and delivers seamless human-centric processes. They remove bottlenecks to provide easy-to-consume information where it’s needed, delivering frictionless experiences for both customers and employees. Paul constantly inspires the practice to remain at the forefront of innovation, bringing EY’s business insights and creating new solutions that increase profits, improve productivity and deliver automation at speed. With a 30-year track record in driving technology transformation and IT innovation, Paul helps global clients reimagine the way work gets done and extract more value from technology investment. He has deep knowledge and experience across a wide range of sectors, from aerospace and defense to