Fast Track: Career Conversations With Margie Hartley

Ep 5: How to deal with difficult people

Informações:

Sinopse

Difficult people are potentially your best performers in-waiting. Michelle Bagnall, Chief Executive Officer RACQ Bank talks to Executive Coach Margie Hartley about the psychology and strategies she deploys when dealing with difficult people including; controlling your own behaviour, establishing influence, building trust, addressing insecurities as well as identifying the common mistakes you need to avoid.