We Study Billionaires - The Investors Podcast
TIP716: The Power of Customer Obsession: Amazon’s Secret Weapon w/ Kyle Grieve
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 1:04:11
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Sinopse
On today’s episode, Kyle Grieve explores the DNA of Amazon by tracing Jeff Bezos’s early influences, strategic decisions, and relentless focus on customer experience, revealing how a bold vision and founder-led culture built one of the most dominant businesses in history. IN THIS EPISODE YOU’LL LEARN: 00:00 - Intro 02:12 - How Bezos’s childhood brilliance helped forged Amazon’s DNA. 03:22 - Why self-reliance helped Bezos repeatedly invent out of failure. 06:02 - How DE Shaw inspired Amazon’s hiring bar and secretive innovations. 14:18 - Why founder-led companies tripled returns vs peers from 1990–2014. 17:07 - How Amazon used user reviews to build trust and boost Amazon’s moat. 24:20 - How one-click ordering deepened customer loyalty and competitive defensibility. 41:05 - The importance of Amazon Prime and how it affected customer churn and loyalty. 51:51 - How AWS was born. 54:27 - How Amazon has used its scale and competitive positioning to acquire competitors. And so much more! Disclaimer: