We Study Billionaires - The Investors Podcast

On today’s episode, Kyle Grieve discusses a thought-provoking framework that redefines competitive advantage through the lens of customer loyalty. Kyle breaks down the five types of customer loyalty moats, introduces the Moat Strength Index (MSI), and explains how investors can use this approach to measure, monitor, and deepen their conviction in high-quality businesses. IN THIS EPISODE YOU’LL LEARN: 00:00 - Intro 03:45 – Why scale effects are ineffective against disruption via innovation 06:22 – Why having high customer loyalty is so powerful as an advantage vs competitors 10:01 – The five customer loyalty moats you must know 17:15 – Why ecosystem moats are so hard to build, but generate significant customer loyalty 18:53 – How platform moats generate powerful customer loyalty between multiple parties 20:08 – How can we objectively measure a company's moat using customer loyalty advantages 23:09 – The nine failures in using retention-like KPI’s 25:31 – The three barriers that create customer loya