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Listen to this audiobook in full for free on hotaudiobook.com/free Title: Kick-Ass Customer Service Author: Matthew Dixon, Lara Ponomareff, Scott Turner, Rick DeLisi Narrator: Fleet Cooper Format: Unabridged Length: 23 mins Language: English Release date: 12-21-16 Publisher: Harvard Business School Genres: Newspapers & Magazines, Business Publisher's Summary: Consumers want results - not sympathy. "Kick-Ass Customer Service" is from the January/February 2017 issue of Harvard Business Review.