Difficult Happens; Effective Communication For Bosses

"Listen to hear, not to respond.” Lara Summary: The simple act of listening can diffuse a tense situation. We’ve all experienced a conversation where the other person is just waiting to respond, not really listening. When it comes to conflict, it is almost always the case that the people involved are waiting to talk, to explain, to convince, to persuade, to justify, not to really listen and hear or understand. Empathetic listening is a gift. In today’s episode, I go through how to listen so that you can really hear what the other person is saying and experiencing. Open heart and nonjudgmental empathy Remember your body Eye contact - Listen for feelings as well as their perceived facts, try to picture what they are saying Dont try to solve it, even in your mind It’s okay to ask questions, to clarify, not to judge,  solve or justify. For example, ‘how did that make you feel’ It comes down to your intention, you have to want to listen,   Listen to hear, not to respond. Leave room for silence   You can say someth