Renegade Thinkers Unite: Marketing Tips From Cmos And Expert Marketers

Call an Uber, order from Amazon, book a hotel… You can do all of these things instantly—even at 4 AM. People today want commodities quickly and with round the clock access. Believe it or not, your B2B buyers are also people, and they probably want the same. Now, most businesses can’t man their websites 24/7 (unless you’re shelling out for night shift employees or lots of coffee)—this is where the chatbot comes in. But there’s an art to the bot—they shouldn’t replace humans, but should help facilitate conversations with customers. Proper use can result in tremendous boost to lead generation, and can radically speed up a company’s growth. Dave Gerhardt, co-author of Conversational Marketing and VP of Marketing at Drift, joined RTU for a chatbot chat, and really digs into the value, and ideal usage, of these automated critters. Beyond that, Dave touches on a few broader subjects, including how marketing efforts need to be rooted in empathy and humanity. After all, you’ll always be marketing to people. Listen in!