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Listen Here: Richard Shapiro is the founder and president of The Center For Client Retention and a recognized thought-leader in the areas of customer experience and loyalty. It costs 5 to 7 times as much to bring in a new customer as it does to keep the customers a company have. Therefore, how to generate […] The post Podcast: The Endangered Customer: 8 Steps to Guarantee Repeat Business appeared first on JenningsWire.