Startups For the Rest of Us

How do you achieve both success and longevity in SaaS? In episode 766, Rob chats with Steli Efti about growing Close.com to over $40 million in ARR. Steli shares insights into the importance of maintaining strong co-founder relationships over 12 years, navigating crises, and the importance of emotional resilience in entrepreneurship. They also dive into Close's recent pricing shift to introduce a lower entry-level plan. Topics we cover:  (2:08) – Reflecting on 12 years of SaaS at Close (3:50) – Strong co-founder relationships (11:24) – Longevity and consistently showing up (20:23) – Surviving moments of crisis (29:27) – Launching a more affordable pricing tier (34:40) – Getting back into the content game Links from the Show:  Exit Strategy by Sherry Walling, PhD & Rob Walling Close Close Sales Guides Episode 498 | Selling During a Pandemic with Steli Efti The 0 to $30 Million Blueprint Steli Efti (@Steli) | X Steli Efti | LinkedIn If you have question

Is it time to shut down for good?  In this season finale of TinySeed Tales, Rob Walling sits down with Colleen Schnettler, founder of Hello Query, to reflect on her journey over the past few years. Colleen candidly shares the challenges she faced while trying to grow her SaaS business, including the difficult decision to shut it down after struggling to find traction. Moving past a painful part in her founder journey, Colleen is excited about her new venture where she’s already seeing early success. Join us for this honest look into the final days of Hello Query and to hear Colleen's resilience in the startup world. Topics we cover:  (1:07) – Difficulty in finding and onboarding customers (5:32) – Why didn’t it work?  (9:29) – How did the co-founder split affect the business? (13:11) – Founder regrets (18:49) – Reflecting on the decision (22:38) – Anything that you would have done differently? (25:21) – Moving forward to founder coaching and marketing Links from the Show: 

How do you build an MVP for an AI-enabled SaaS?  In episode 764, Rob Walling interviews Jordan Gal, co-founder of Rosie, to learn about how he pivoted from Rally to build an AI-driven product for small business owners. Jordan shares insights into the challenges of finding product-market fit, the importance of trial and error, and the rapid growth Rosie has experienced since its launch. They delve into the significance of effective onboarding, and how building an MVP changes in the face of AI.  Topics we cover:  (2:38) – From CartHook to Rally to Rosie (6:28) – Deciding to pivot and feeling product-market fit (12:55) – Coming up with a feature set (16:50) – Building an MVP quickly (19:29) – Competition when developing with AI  (24:52) – Removing features and flexibility in software (29:59) – Incredibly fast onboarding (33:22) – Balancing a “better business” with a “faster business” Links from the Show:  Applications for MicroConf Mastermind Matching are Open through March

Is it time to set a deadline for when to quit your startup? In this episode of TinySeed Tales, Rob Walling reconnects with Colleen Schnettler, co-founder of Hello Query, as she tries to achieve product-market fit on a deadline. Colleen reveals the struggles of cold outreach and the overwhelming data landscape while testing a potential solution. With a clearer vision and two paying customers, she reflects on the importance of defining her value proposition, and the critical timeline she has set for herself to gain traction before her runway ends. Topics we cover:  (1:43) – Debating becoming a data aggregator  (6:30) – Finding a new direction (8:21) – Running out of runway (10:39) – When is it time to quit? Links from the Show:  The SaaS Launchpad Quit by Annie Duke TinySeed Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Hello Query If you have questions about starting or scaling a software business that you’d like f

Are public deadlines a double-edged sword for startup founders? In episode 762, join Rob Walling for a solo adventure where he covers several topics. Rob breaks down Paul Graham's essay, "Doing Great Work" and focuses on how the steps apply to building real businesses for real customers. He also discusses the hierarchy of skills necessary for success in the SaaS space, sharing his thoughts on the critical roles of marketing, product development, engineering, and effective team management. Topics we cover:  (2:07) Doing great work (5:20) Identify the gaps (11:51) The SaaS skillset hierarchy (18:28) Publicly committing to a feature release (23:05) Maintaining enough rigor to hit deadlines Links from the Show:  MicroConf Connect Applications are open now through March 5th How to Do Great Work by Paul Graham Start Small Stay Small by Rob Walling Episode 756 | Why Great Product Management Is Critical for Your Startup If you have questions about starting or scaling a softw

In this episode of TinySeed Tales, Rob Walling checks in with Colleen Schnettler, co-founder of Hello Query, as she discusses finding customer pain points. Colleen, now solo, navigates the challenge of refining her product vision. After a period of introspection, Colleen shares her decision to pivot from targeting engineering managers to focusing on marketing data analysts. She discusses the insights gained from hiring a marketing coach and the excitement of landing her first paying customer, despite some critical feedback on her product's UI. Topics we cover:  (1:50) – Early product excitement fizzles out (5:14) – When is it time to move on from an idea? (8:57) – Helping marketers build better reports (13:03) – Setting early pricing (14:02) – Determining how much to polish an MVP (17:36) – Predicting what’s ahead Links from the Show:  SaaS Institute TinySeed Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Hello Query

In episode 760, join Rob Walling as he takes on some listener questions in another solo adventure. He offers insights on balancing custom-built solutions versus white-labeled components, and the impact white labeling has on company valuation and growth. He also discusses strategic hiring, founder mindsets, and tools for tracking your SaaS success. Topics we cover:  (2:30) – Considerations when white-labeling within your SaaS (9:03) – Does relying on other SaaS affect our valuation? (10:10) – Tools for tracking SaaS metrics to enable scaling (17:03) – Do founder mindsets change at MRR milestones? (21:34) – Mistakes founders make in their mindset (25:27) – Forcing an onboarding step (27:29) – Determining team composition Links from the Show:  The SaaS Launchpad The SaaS Playbook Episode 735 | The 8 Levels of SaaS Platform Risk (A Rob Solo Adventure) Invest in TinySeed Episode 685 | 7 Things You Should Never Do (A Rob Solo Adventure) Episode 722 | Bootstrapping a V

In this episode of TinySeed Tales, Rob Walling speaks with Colleen Schnettler, co-founder of Hello Query, as she shares her latest startup journey pivot. After reigniting her “shipping muscle” while briefly dabbling in an AI-based project, Colleen refocuses on her newest pivot of Hello Query. She shares the challenges of determining the market viability of an AI-assisted SQL report builder. She stands at a crossroads, torn between catering to internal BI teams or exploring marketing analytics. Topics we cover:  (1:25) – Reflecting on the co-founder breakup (2:42) – Trying a scratch-your-own-itch project (6:27) – Unfair advantages inform another pivot (15:07) – Respecting the “emotional runway”   (19:23) – Marketing insights vs. an internal BI tool (23:01) – The curse of the audience Links from the Show:  Applications for TinySeed are Open Through Feb 23rd Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Hello Query If y

In episode 758, Rob Walling is joined by Derrick Reimer to tackle a variety of listener questions. They discuss strategies for entering a market with established competitors, including how to position your product without directly attacking rivals. They also reflect on the challenges of free trials, weighing the pros and cons of extending trial periods versus incentivizing onboarding. Episode Sponsor: Most marketing agencies promise growth but never move the needle. But Corey Haines and the team at Conversion Factory? They know how to deliver results.  Derrick Reimer said that "Under Corey's marketing leadership, SavvyCal broke into the market with a successful launch and steadily grew to several thousand customers." And Eunice Koo of Less Annoying CRM said that their “first A/B test with Conversion Factory, delivered a 20% increase in visitor to trial conversions within the first two months.” Imagine having a senior copywriter, designer, and web developer at your disposal to turn every ma

In this episode of TinySeed Tales, Rob Walling chats with Colleen Schnettler, co-founder of Hello Query, as she navigates the complexities of her startup journey.  After a challenging period with her co-founder Aaron, Colleen reflects on their decision to part ways and the emotional toll it has taken on her. She shares her feelings of crushing failure, the uncertainty of moving forward alone, and the realization that their initial product vision may not align with market needs.  Topics we cover:  (0:49) – Colleen and Aaron make a tough decision (4:09) – Voice memo, “Crushing Failure” (7:59) – What if you hadn’t raised money? (11:44)  – Colleen weighs her remaining options Links from the Show:  Applications for TinySeed are Open Through Feb 23rd Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Hello Query If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your que

In episode 756, Rob Walling interviews Brendan Fortune, Director of Product Management at Customer.io, to explore the skills and frameworks for effective product management. Brendan shares his journey and discusses the importance of understanding customer behavior to drive product decisions. They delve into the concept of the flywheel and how it can be leveraged to enhance user success and optimize pricing strategies. Topics we cover:  (2:46) – What does a product manager do? (10:36) – When should a SaaS company designate a full time product manager? (15:33) – Pricing and and creating a flywheel (22:41) – Deciding on your “fair” value metric (30:01) – Pricing experimentation in the early days Links from the Show:  Applications for TinySeed Spring 2025 are Open! Invest in TinySeed Ask a product question on Startups For the Rest of Us Brendan Fortune | LinkedIn Customer.io Product Flywheel + Pricing + Org Strategy (Miro) Your Pricing is WRONG (even Sam Altman Made Th

In this episode of TinySeed Tales, Rob Walling checks in with Colleen Schnettler, co-founder of Hello Query, as she shares the latest developments in her startup journey.  Colleen shares the insights gained from recent customer interviews that led to a significant pivot in their product strategy. Hello Query is now focused on embedding custom reporting features within other SaaS applications and Colleen reflects on balancing product quality with minimal v1 features. Her excitement is building to get their solution into users' hands. Topics we cover:  (1:32) – Digging into customer interviews (3:54) – Filtering out the noise to achieve confidence (5:31) – Other competitors in the space (8:53) – How Colleen prepares for and sources customer conversations (12:11) – Is the technical implementation coming along? Links from the Show:  Invest in TinySeed Episode 748 | The Ins and Outs of Startup Investing Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bs

In episode 754, join Rob Walling for a solo adventure as he tackles listener questions on a variety of topics. He discusses strategies for converting free users to paid customers, the implications of AI advancements on the SaaS landscape, and how to navigate platform risks when larger players enter your market. Rob also shares insights on breaking through growth plateaus. Topics we cover:  (3:12) – When in doubt, don’t try freemium (6:44) – Different levers you can pull to make freemium work (8:53) – How will SaaS be affected by the exponential growth of AI? (14:09) – Big players launching features is a form of platform risk (17:24) – Should I spin out a portion of my product into a new product? (20:05) – Thinking through plateaus in your business growth Links from the Show:  MicroConf Connect Applications are open through Feb 5th Ask a Question on Startups For the Rest of Us TinySeed Episode 663 | 5 Insights SaaS Founders Should Know About A.I. (Ignore at Your Peril)

In this episode of TinySeed Tales, Rob Walling reconnects with Colleen Schnettler, co-founder of Hammerstone, as she shares the latest developments in their startup journey. Colleen opens up about the emotional challenges of co-founder conflicts with Aaron, highlighting the importance of communication and alignment in their partnership. They also discuss the significant pivot from their initial product offering to the newly rebranded Hello Query, a SaaS solution focused on internal reporting for teams. Topics we cover:  (0:59) – Breaking up with a co-founder (7:39) – How could this conversation have been different? (9:49) – Navigating a major pivot (14:37) – Changing the name (16:56) – Getting closer to finding product-market-fit (19:39) – Competing in a competitive market Links from the Show:  SaaS Institute TinySeed Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Aaron Francis (@aarondfrancis) | X Aaron Francis (@a

In episode 752, Rob Walling interviews Lars Lofgren to discuss the current state of SEO. Lars shares insights on how SEO has drastically changed, especially with the rise of AI and the volatility brought on by Google’s evolving algorithm. They cover the challenges of ranking for terms, the impact of AI content, and the rise of "parasite SEO."  Topics we cover:  (2:16) – SEO traffic that generates $7.2M annual revenue (4:54) – Changes in Google’s algorithm (9:46) – How to approach SEO as a bootstrapper (15:45) – SEO has changed considerably (19:48) – AI and SEO (25:54) – The advent of AI Overviews (31:19) – Parasite SEO and the importance of brands Links from the Show:  Get Your Tickets for MicroConf US by Jan 31st Larslofgren.com Lars Lofgren (@LarsLofgren) | X Lars Lofgren at MicroConf TinySeed.com MicroConf YouTube Channel If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an

In this episode of TinySeed Tales, Rob Walling catches up with Colleen Schnettler, co-founder of Hammerstone, about the progress her team has made since their initial check-in.  Colleen describes the tough decision to focus on one product stack, and their recent pivot toward building a reporting MVP. They also discuss Colleen’s shift into a more managerial role. Topics we cover:  (2:10) – Motivations behind building additional functionality (7:07) – Repositioning the reporting dashboard (10:08) – Focusing in on the successful part of the product (14:30) – How shifting focus affects the team dynamic (16:19) – ”Hiring is horrible” (22:20) – What has management been like? (26:11) – Growing as a manager Links from the Show:  Invest with TinySeed Colleen Schnettler (@leenyburger) | X Colleen Schnettler (@leenyburger.bsky.social) | Bluesky Refine by Hammerstone Hello Query Buy Back Your Time by Dan Martell  Never Split the Difference by Chris Voss, Tahl Raz

In episode 750, Rob Walling is joined by Laura Roeder, founder of Paperbell, to answer intermediate listener questions. They discuss making your first hire with limited funds, testing pricing models with existing customer bases, and more. Laura also provides some great advice on content marketing, drawing from her past experience at MeetEdgar. Topics we cover:  (3:14) – Building a team before you can afford your first, full time hire (11:11) – Testing pricing with existing customer bases (19:00) – What type of content should you focus on? (25:20) – Growing a pipeline of leads with limited resources (31:00) – Who are your 100 best customers? Links from the Show:  SaaS Institute TinySeed TinySeed Tales is Back: S4E1 Lauraroeder.com Laura Roeder (@lauraroeder.bsky.social) | Bluesky Paperbell Episode 473 | Managing Annual Subscriptions, Low-price vs. High, Being a Non-Developer Founder, and More Listener Questions with Laura Roeder Exactly How I Cold Emailed My Way

Welcome to Season 4 of TinySeed Tales, where we follow the founders of one SaaS startup throughout a few years as they share their struggles, victories, and failures. In the first episode of Season 4, Rob introduces us to Colleen Schnettler, the cofounder of Hammerstone. Colleen is a self-taught Rails developer, and this season will follow how Hammerstone eventually becomes Hello Query – an AI-powered chatbot that runs custom reporting on your data. Colleen is one of 27 startup founders from TinySeed’s Fall 2022 accelerator batch. Topics we cover:  (2:16) – TinySeed Tales Season 4 with Colleen Schnettler (3:57) – Custom reporting in Laravel and Rails (7:05) – Becoming an “atypical founder” (14:11) – Entrepreneurship as a military spouse (16:17) – Motivations for joining TinySeed (19:15) – A recent low point, and high point in the business (25:00) – Big plans and risky moves ahead Links from the Show:  TinySeed Applications open on February 10th Colleen Schnettler (@leeny

In episode 748, Rob Walling sits down with Einar Vollset, co-founder of TinySeed, to discuss the ins and outs of startup investing. They explore the differences between VC and angel investing, the importance of deal flow, and the challenges of valuation. Rob and Einar also highlight how TinySeed’s approach differs from traditional VC, including their focus on capital efficiency and why it’s been working for ambitious B2B SaaS companies. Topics we cover:  (2:37) – The stigma of bootstrapper funding is waning (6:44) – What success looks like in venture funding (10:45) – Breaking down the math and deal flow (17:54) – How valuations work (26:21) – Keeping optionality (29:58) – Evaluating markups (35:18) – Raising TinySeed’s next fund Links from the Show:  MicroConf Connect Applications open until January 15th TinySeed Invest with TinySeed Einar Vollset (@einarvollset) | X Episode 744 | Bluesky, TinySeed is Raising, YC Backs Competitors, and More Hot Take Tuesday Topics

In episode 747, Rob Walling interviews Jane Portman, co-founder of Userlist, to discuss the evolution of their SaaS customer success strategy. Jane shares the four stages of Userlist’s customer success journey, from the early days of trial and error to implementing done-for-you services. They also discuss the challenges of customer onboarding for complex products. Topics we cover:  (2:20) – How customer success works at Userlist (5:27) – Dealing with upfront onboarding friction  (9:51) – Stage 1, “young and naive” (12:16) – Stage 2, “hire someone” (19:06) – Stage 3, “done for you services” (25:47) – Leveraging the Userlist blog (29:26) – Stage 4, “developing your own frameworks” Links from the Show:  SaaS Institute TinySeed Jane Portman (@uibreakfast) | X Jane Portman (@uibreakfast.com) | Bluesky Userlist Episode 471 | Fighting to Gain Traction in a Crowded Space with Jane Portman of Userlist Episode 742 | Normalizing Hard Things, Facing Your Biggest Threat,