No Vacancy With Glenn Haussman

Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.

Glenn talks with Congressman Darren Soto during LendingCon about the significant infrastructure investments in Central Florida and its impact on the economy and tourism industry. Episode Highlights: Infrastructure Investment: Insight into the $3.5 billion expansion of I-4, aimed at alleviating the worst traffic in the nation and boosting Central Florida’s growth. Airport Expansion: $300 million investment in Orlando International Airport to enhance travel for both tourists and locals, strengthening the business lifeline of the region. Public-Private Partnerships: The successful collaboration between public and private sectors, like the Brightline expansion, which connects Miami to Orlando and will soon extend to Tampa. SunRail and Intercity Travel: How expanding rail services is improving employee commutes and supporting the hospitality industry by making transportation more efficient and affordable. Economic Outlook: Discussion on Central Florida’s steady growth in tourism and the potential for interest rat

Congressman Aaron Bean and Glenn chat at at LendingCon in Orlando, Florida, discussing the latest issues and innovations in hospitality development. Episode Highlights: Event Overview: Reporting from LendingCon at the Rosen Center Hotel with 800 hospitality industry leaders. Human Interaction: Emphasizing the importance of personal connections in leadership and exceptional guest experiences. Access to Capital: Strategies to help hoteliers obtain capital, including changes to the Small Business Administration loan program. Bank Relationships: Importance of cultivating relationships with local banks to secure loans and support the hospitality sector. Political Engagement: Encouraging hoteliers to invite local politicians to their properties to build relationships and advocate for their businesses. Election Insights: Discussing the upcoming November election and its impact on the hospitality industry. Discover actionable insights and practical tips for thriving in the hospitality industry. Don't miss this enga

Discover the essential strategies for optimizing revenue in extended stay hotels! In this episode   of ESLA’s Experts & Icons, Ewa Kemper, VP Revenue Management at Dellisart and cohost Doug Artusio, ESLA’s Founder,  share essential tips for revenue management and the importance of finding the right balance between extended stay and transient guests. Maximize profitability without compromising the unique operational model of extended stay properties. Thanks to Dellisart for sponsoring this show!!! Visit them at dellisart.com and ask them how to help you increase your hotel's revenue.  Key Points: •    Revenue Strategy: The crucial balance between extended stay and transient guests to optimize profitability. •    Profit Comparison: Analyzing the profit margins between short-term and long-term stays. •    Operational Efficiency: The importance of maintaining high occupancy with the right revenue mix. •    Customer Engagement: Techniques to convert third-party bookings into loyal customers. •    Market Unders

Tonight on the Friday Night Audit Happy Hour Extravaganza, we’re immersing ourselves in the future of hospitality experiences. Glenn, Craig Sullivan and Doctor Producer Suzanne Bagnera, PhD, CHA are focused on the secret TipTech lab – or is that Batcave? We drink, laugh and discuss their cutting-edge technology and unique approaches to enhancing hospitality experiences. Here’s what we covered: Special Guests: Gray Devio (CEO, UNW Inc. - TIPtech Art's Parent Company), David Galluzzo (COO, UNW Inc. - TIPtech's parent company); Matthew D. Fisher (Director of Hospitality Sales & Marketing at TIPtech), share their insights.  Behind the Scenes: The hidden, high-tech "Batcave" where the podcast was recorded. Travel Adventures: Anecdotes about arriving at the secretive tech facility, navigating eerie surroundings, and the unexpected surprises. I nnovative Hospitality Solutions: How UNW/ TIPTech creates immersive, multi-sensory experiences for hotels and other venues. Escape through Technology: The ability to tran

Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production (OFFICIAL), to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable. Key Highlights: • Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production. • The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.  • Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism. • The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments. • Innovative Concepts: Th

Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster. This episode covers: Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups. Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation. Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership. Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.  Public-Private Partnerships: The unique dynamics and benefits of working wi

We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai. Key Highlights: Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality. Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms. The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience. Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies. Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics. Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies. Leadership and Mindset:

Join us for a special episode as we celebrate the incredible career of one of the most respected figures in the hospitality industry. Phil shares his journey, from his early days as a bellman to becoming a key player in the industry, and reflects on the evolution of hospitality over the past 41 years. Key Points: Career Beginnings: Phil’s start as a bellman and front desk agent, and his early career experiences. Industry Evolution: Changes in technology and guest services, from manual check-ins to modern conveniences.  Memorable Moments: Humorous and insightful stories from Phil’s extensive career. Guest Experience: The importance of creating memorable experiences for guests and the role of innovation in hospitality. Hospitality Insights: Phil’s thoughts on the current state of the industry and the future of hospitality. Personal Reflections: Phil’s personal anecdotes and the impact of mentorship in his career. Tune in to hear Phil’s inspiring journey and gain valuable insights into the world of hospitality!

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group. Topics discussed include: Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts. The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design. Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions. Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland. Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences. Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences. Visit NoVacancyNews.com to learn more!

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury  special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: •    Overview of Coury Holdings: o    Coury Holdings’ history and evolution over 38 years. o    Transition from developer and asset manager to hotel consulting and development. o    Success story: First hotel developed in the late 90s, still owned today. •    Launch of Concert Hospitality: o    Formation of Concert Hospitality as an extension of Coury Holdings. o    Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o    Collaboration with Newcrest Image to meet client needs and expand into new markets. •    Strategic Partnerships and Growth: o    Strategic relationship with Newcrest Image to grow the platform. o    Co-acquisitions and pipeline of new hotels. o    Goals for enhancing guest experiences and strategic expansion. •    Philosophy Behind Con

Join Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.  In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about: • The integration of various elements to create a cohesive and vibrant resort experience. • The reimagined center bar, which serves as the property's energy hub. • The unique offerings at Nobu, one o f the best restaurants in Las Vegas.  • The strategic shift in managing the casino for a better guest experience.  • The introduction of the modern burlesque show "Lady Like" at 24 Oxford. • The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool. • The reworked collaboration with Hilton and Virgin to enhance the property's success.  • The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the p

Join us as we dive into the world of casino resort design with two industry experts! Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG. We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader Project Highlights: • 6,500-seat performance venue: Lucas Oil Live • 304-room hotel • Cascades: A large outdoor pool area • World-class music venue hosting rock and country performances • Nominated for Casino of the Year Theater by the Academy of Country Music   Market Positioning:  • Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities:  • Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events. • VIP area with a private lounge, full bar, and kitchen. Success Factors: • Strategic location and high-quality amenities driving the resort’s success. Design Inspiration: • Earthy tones and natural eleme

Glenn and Craig welcome back Amy Montgomery for her yearly appearance. Grab a drink and have a lugh along with us!

Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel. • Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC.

Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.

Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality.

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear: Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality. Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection. Guests are looking for safe havens that provide respite from the craziness of the world. Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna. Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach. Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.