Multiple Calls Podcast

A 16-year veteran of the fire service, Zapp holds the rank of Lieutenant at a suburban Chicago Fire Protection District and operates FireSQFitness, a coaching business dedicated to the physical and mental health and wellness of firefighters worldwide. She is honored to have the opportunity to help Firefighters live their best lives. Holding a master’s degree in Biochemistry and Molecular Biology from the University of South Dakota School of Medicine, she is also credentialed as a Certified Strength and Conditioning Specialist (CSCS) and Tactical Strength and Conditioning Facilitator (TSAC-F) through the National Strength and Conditioning Association (NSCA), Precision Nutrition Level 1 Coach and a CISSN through the International Society of Sports Nutrition. Her proudest career accolade was being selected as a member of the Illinois Firefighter Peer Support Team where she counsels and supports her fellow firefighters statewide. She was recently named to an Illinois Senate task force focused on mitigating first

Jake Hoffman is a Private with the Toledo (OH) Fire Department where he is assigned to Rescue Squad 7, one of the city's two heavy rescue companies. He has also spent time detailed to the Special Operations and Training Bureaus.  Jake is a co-owner of Squad 5 Fire Training and is an instructor for Take the Door Training.  He works as a HAZMAT Specialist with FEMA Ohio Task Force 1 Urban Search and Rescue and served as a technical panel member for the UL Fire Attack/Victim Survivability study.

Mark vonAppen, a member of the fire service since 1998, is assigned to the suppression division where he holds the rank of captain. He is a committee member for California State Fire Training and has contributed to the development of Firefighter Survival and Rapid Intervention curriculums. Mark has been published in Fire Engineering Magazine, Fire Service Warrior, and is the creator of the fire service leadership blog FULLY INVOLVED. He is an instructor for the Santa Clara County Joint Fire Academy, a recruit Instructor for Palo Alto Fire, an academy instructor at Evergreen Community College, and a member of the “Nobody Gets Left Behind” training group. He has been involved in public speaking since 2005. http://mark-vonappen.blogspot.com/ https://www.facebook.com/fullyinvolvedblog/

Scott Chisholm is a career first responder; professional firefighter for the past 27 years and former land-based (6 years) and air paramedic (10 years). Scott is also a photographer, storyteller, and CEO and founder of the Collateral Damage project. The Collateral Damage project started as a series of compelling portraits that will be part of a book and gallery exhibitions of those who have lost loved ones and friends to suicide; Scott lost his father to suicide at the age of seventeen. The Collateral Damage project has evolved into a movement that combines the power of lived experience with academics, research, and evidence-based learning and practice. Scott is a passionate and enthusiastic public speaker who has traveled throughout Canada and the USA with the hopes of bringing about curriculum, policy and legislative changes, while advocating for education and training on suicide and mental health and bringing about awareness that can save lives. Scott strongly believes in empowering others. In 2013-201

Marc Aloan is a Captain with the West Columbia Fire Department and creator of The Fire Inside blog. He has been a member of the fire service for 16 years, both volunteer and career, and is an active instructor/presenter. Marc has taught at Firehouse World, Firehouse Expo, and numerous state and local conferences. His writing has been published in Fire Engineering, The Firemanship Journal, and the Fire Department Training Network newsletter. He is also a veteran of the U.S Air Force and holds a B.S. in Fire Protection Administration from Eastern Kentucky University. https://www.thefireinsidepage.com/ @thefireinsidepage #thefireinsidepage

Nathan has been a firefighter with Vancouver Fire Rescue Services in British Columbia's Lower mainland since 2011 and was a volunteer firefighter for 3 years prior, on Vancouver Island. He has been a member of an Internationally deploy-able, Heavy Urban Search and Rescue team since December 2015. He saw the need for advanced RIT training to be provided to firefighters across B.C. and began designing props that could be transported to any location. After a couple of years of designing, building, and course preparation Prepare4 was ready to provide its first course in 2015. Since the start of Prepare4 the focus has been on firefighter survival and rescue techniques. Prepare4 has since expanded its programs to further its passion for providing quality fire service training across BC. They enjoy working with departments to create a more professional, efficient and safer fire service. Prepare4 has had the privilege of teaching volunteers, Paid on-call and Career firefighters, officers, and chiefs in many of their

It is crucial to learn at least some of the deep history of our service. Not only does it give us a window into the struggles and efforts of the giants before us, whose shoulders we stand upon, but it also shows us the progression that has always been driven by the necessity of innovation. As technology opens up the ability to manifest possibilities into realities at greater and greater speeds, industries including ours can become inundated with tools to choose from. It can be a good problem to have but it can be equally as challenging for innovators and end-users to be brought together to the benefit of the people we serve. In this episode, we get to hear the story of Eau Claire, Wisconsin Fire Captain Jeff Dykes, who conceptualized Northern Star and how he is working to see it become part of our norm.

There are many experiences that will slip your memory but being hired as a Firefighter isn’t one of them. It’s a powerful and unique experience that stands the test of time. Earning that moment can often be a struggle, but it’s also an opportunity to begin a growth mindset that will serve you both in your life and in the service. There isn’t one path, there are many and that’s both encouraging and frustrating because it’s not a sure thing. If it was called Fire-Easy everyone would be doing it. My guests this episode give you a glimpse into two different journeys that landed them in the same recruit class. It’s a contrast and comparison that hopefully also resonates the shared lines that run within each of them, and perhaps within you. I’m very pleased to bring you, Anthony Burch and DJ Tudino.

Andy MacDonald served with the City of Brampton Fire and Emergency Services for over 37 years, starting as a Volunteer Fire Fighter in 1977. After graduating from McMaster University with a Bachelor of Science degree, he began his career as a professional Fire Fighter in 1979.  Andy rose through the ranks in Brampton.  He was appointed Assistant Deputy in 1999, Deputy in 2003 and Fire Chief in January 2008.   Chief MacDonald continued his personal/professional development throughout his career.  Andy holds Queen’s IRC Certificates in Labour Relations, Advanced Labour Relations, and Organization Development Fundamentals, and he participated in the program on negotiations at the Harvard Law School. Andy also studied at York University and the Ontario Fire College.  Since 2001, Andy has spent a large portion of his vacation time as a facilitator at the Queen’s University Industrial Relations Centre, teaching in the Labour Relations field. Chief MacDonald retired from Brampton Fire in June of 2014.  On August 1

No stranger to goals, setbacks, missteps or success, Amber has fostered, nurtured and honoured the voice within her that says, you need to do this, and found a way. An accomplished hockey player, an established instructor, and coach, the most decorated female in the sport of Firefit and the Combat Challenge and recently named Top Trainer on the Dr. Oz Show, she is a prime example of not letting yourself or anyone else give you no for an answer. http://www.fitbyfire.com/ @fitbyfire

Mike is a Captain assigned to a Special Operations Team in one of the largest cities in Canada. Mike brings 20 years of operational rescue and command experience through his heavy involvement in technical rope, confined space, vehicle and trench rescue teams. He has also has been a clinically active paramedic for over two decades and has worked part time as a Critical Care Flight Paramedic on the helicopters in Toronto for the past 15 years. Being a flight medic has exposed him to many complex and prolonged rescue incidents including heavy vehicle, trench, collapse, and machine entrapment. Being involved in these incidents has taught him the importance of tact, discretion, and diplomacy while dealing with allied agencies in a super high-stress environment. His passion for learning Auto Extrication has had him compete at a world level on his city’s extrication team. These competitions have taught him skills for Rescue but more so about being a member of a high functioning group and sharing and learning f

Work-life balance is equal parts corporate adopted catchphrase and prophetic tenet and we are awash in a confusing eddy of snake-oil peddlers and genuine healers as we seek the relief of a promised land we can't see. Getting to this place of peace and contentment is a journey of trial and error, success and setback and requires self-awareness, reflection, faith, and perseverance, all as our lives speed along. Rob has been a survivor and a warrior within his own life to reach his place of peace and contentment. He walks the road and holds to a moral compass that continues to hold his course true. With 21 years in the service and experience in firefighting, union, and administration he is perfectly positioned to speak to how we can each work to achieve our own definition of health and balance.

Acknowledged by his peers at Seattle FD as Firefighter of the Year in 2011, awarded the Fire Engineering/International Society of Fire Service Instructors George D. Post Instructor of the Year award in 2017, and creator of the Nozzle Forward Program, Aaron has been described as articulate, dynamic and magnetic. He identifies most as a 'Sharer of ideas'. He and his Cadre have taught over 20, 000 members of the fire service across North America since the program's inception and many have professed that their experience was career changing, myself among them. Multiple listens with a pen and pad of paper are strongly recommended. A true privilege. https://www.justinide.com/index/G0000a5srGZV9To8

There are a lot of great words being used in the fire service again; fundamentals, basics, work, drilling, passion, dedication, focus, them, and brotherhood. More and more we are coming upon those within our own departments and others that are taking these concepts and putting them to practical use, doing their part to keep our traditions and our mission alive and ever-present. Johnny makes every human effort to embody this choice. He knows he loves this job and he knows what he wants out of it. We talk about learning and teaching, building and beating props, the importance of like-minded and supportive people in our lives and how sharp things are cool.

Adopted and raised in the beaches area of Toronto, with 5 older sisters, in a loving but regimented and religious family, my dad grew up with a desire to prove himself in the world, have a family of his own, and to discover his roots. Having worked as a tradesman, and run his own cartage business he discovered the fire service by chance and never looked back. We talk about respect, work ethic, friends and foes, the pumper accident that almost took the lives of him and his crew and changed the course of his career, the fire he will never forget, inquests, and eating groundhog.

Quiet professionals work diligently to help their communities and for the betterment of their departments and members, in firehouses around the world; you just have to seek them out. With 18 ½ years in the fire service, a Captain, and a father of 3, Rob strives to serve and help individuals and teams thrive on and off the job. From coaching hockey and baseball after playing at a high-level in each sport, to instructing in live fire, driving, and mental health education, he continues to learn and pay it forward. He has worked on the Benevolent Committee for 12 years and counting, spent 3 years as a WSIB Rep, a decade on the honour guard and 11 years on the Peer Support Team. His father’s 47 year legacy in the Fire Service is well represented and carried on by both him and his brother.

Firefighting runs in the family and so does a strong work ethic and seeing yourself as a part of your community. Joanne has been paying it forward and giving back throughout her life and the years so far in her Firefighting career are no exception. From helping get her Department's Peer Support Team up and running to working with the support group for all First Responders, Wings of Change, to sitting on the board of directors and climbing Mt. Kilimanjaro for the non-profit organization Mom2Mom Africa in support of the children of Arusha Tanzania. She most recently has ventured back to school to become a Life Coach to help fill the gap to support First Responders moving forward after experiencing work-related traumatic events. http://wingsofchange.wixsite.com/wingsofchange http://www.mom2momafrica.ca/

At 15 years of age, Chris crashed rapidly and painfully into a new reality of addiction and alcoholism. Hired into the Fire Service deep into his struggle, he lived a double life. After years of fighting to get clean and sober he found himself at the crossroads of either his fourth and final attempt at suicide, or asking for help at his lowest point. Everything from that moment on was different. He had to learn how to deal with life on life’s terms how to become a member of the Fire Family that would be instrumental on his road back. He quickly became outspoken about his darkness and recovery. Today he continues to sponsor many people in and out of the Fire Service and do work in jails and detox centres, locally and abroad. Chris recently took part in an educational video series put together by the Mental Health Commission of Canada, https://www.youtube.com/watch?v=zfGR2-RjtsU and the short Documentary ‘Unmasked’ released by Instillment and Captivate Photo+Cinema, https://vimeo.com/243559744 You can fol

Whether you are trying to get into the Fire Service or completing your 20th year, there are certain instructors that you should seek out to help you bolster your skillset. Andrew is one of those guys. 17 years into his professional and volunteer fire careers, he is still grinding it out. He has sat at the kitchen tables, instructed, and rode on the rigs with some of the best departments in North America, and because of that, he offers a very broad and detailed perspective of the job and the service. He knows the history, where we are at, and has educated opinions on where we should go next. Andrew has taught for Take the Door Training, the Fire Department Training Network, Spartan Rescue, FDIC, and many other conferences. If you would like to meet him and say hi to me while you are there, I'll be taking his Forcible Entry Course in Grand Valley, Ontario, August 3rd, 2018.

I did an Internet image search relating to the word ‘Grit’ and this was the first one that showed up. Jared can dig deeper and embrace more of the suck than the majority of us, he is comfortable with being uncomfortable, but intertwined with that unrelenting drive is the compassion and patience of a true leader and teacher. A 25 year veteran of the service, 7 as a Captain and some time spent this past year as an Acting District Chief, Jared’s work as a Firefighter has always focused on the gradual improvement of tools and equipment, skills, tactics, and strategies to achieve the mission. He has either led or been an integral member of countless committees that have produced positive fire-ground outcomes. It continues to be an honour and a pleasure to call him friend, colleague, and Brother in Arms.