Hospitality Mavericks Podcast

The Boy Bailey Speaks AKA Kieron Bailey is a restaurant and hospitality consultant and the co-founder of Experience 101, a company who bring together great leaders, brands, technology and trends leading the way for making the industry better. In this episode, Michael sat down with Kieron to talk about leadership, the industry, employee and customer experience, how to keep yourself on top of the game and build a culture that rocks. #Maverick #Podcast #Hospitality #HospitalityMavericks #KieronBailey #TheBoyBaileySpeaks #MichaelTingsager #Experience101 #RestaurantConsultant #HospitalityConsultant #Restaurants #HospitalityOperations #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #EmployeeExperience #CustomerExperience #DareToBeDifferent #BeMaverick #Industry #Business #Food #Culture #People #Leaders #Brands #EmployeeEngagement #PutPeopleFirst #EmployeeandCustomerEx

Simon Blackbourne is the Commercial Director of Tahola, a company who help hospitality and restaurant businesses understand and structuring their data better, so they can make better business decisions based on facts instead of the gut. In this episode, Michael sat down with Simon to talk about data, leadership, the industry, the power technology and Tahola’s approach to tech. #Tahola #Maverick #Podcast #Hospitality #HospitalityMavericks #SimonBlackbourne #MichaelTingsager #Restaurants #HospitalityOperations #Data #Leadership #Technology #Tech #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #RestaurantBusiness #RestaurantTech #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #RestaurantTrends #PeopleFirst #Culture #Analytics #LeadWithData #Productivity #DataDrivenDecisions #DataCulture #InformedDecisions This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Charta

Marta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in roles ranging from General Manager to Director of Operations in the US. In this episode, we sat down with Marta to talk the industry, the power of putting people first, leadership, technology and Gail’s approach to expansion. #gails #maverick #podcast #hospitality #restaurant #restaurants #hospitalityoperations #people #culture #restaurant #hospitalitymavericks #hospitalitymaverickpodcast #leadership #food #coffee #peoplefirst #BeMaverick #restaurantindustry #restaurantbusiness #restauranttech #restaurantmanagement #restauranttech #hospitalityindustry #hospitalitylife #hospitalitytrends #teambuilding #leadershipdevelopment #engagement #happiness #business #hospitalitymanagement #restauranttrends #lunch This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this

Samantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and wellbeing, Samantha discusses what makes people fall in love with their job, how leaders can promote wellbeing, whether HR is dead, her comprehensive project with Dishoom, the exciting release of her new book 'Love It Or Leave It: How to Be Happy at Work' and much more. #restaurantbusiness #restaurantbusiness #restaurantindustry #restaurantmanagement #hospitality #restaurant #hospitalityindustry #restaurants #restaurants #restaurantowner #peoplefirst #people #happiness #hospitalitylife #teambuilding #leadershipdevelopment #hospitalitymanagement #culture #business #engagement #leadership This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

We are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three decades on an international basis. In this episode, we discuss the current state of the food and drink market, restaurants' obligation to serve more than just food, the delivery market, exciting emerging chains and what the very best are doing. #restaurants #restaurantowner #restaurantsgrowth #resurantstartup #restaurantleadership #restaurantculture #restaurantentrepenur #leadership #culture #resturanttech #deliverymarket #markettrends This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving restaurant entrepreneurs, providing resources for opening and operating successful restaurant businesses. In this episode, Barry touches on the delivery market, hospitality tech, building a culture that maximises both impact and business results and more.  This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Dr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and developing talent to identifying the missing links within an organisational function, Dr John provides an overview of the GC Index, the impact it's had on some of the most well-known companies across the globe and relates much of his expert knowledge to the unique context of hospitality. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

David Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company specialising in the hospitality industry. In this episode, David shares where his passion for hospitality design came from, being a student of the industry, including OSP's Restaurant Odyssey project, costly mistakes that people make when building their restaurant businesses and why he turns to other industries as a continuous source of inspiration. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to, starting with the employees. In this episode, Nisha discusses her earliest memories of seeing her family tackle racism with Indian food, why picking a new site as emotional as buying a house, how she ensures Mowgli staff feel nourished, fulfilled and purposeful, Mowgli's House Charity Initiative and much, much more. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel the employee and guest experience in a particularly challenging market. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Alexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition of Go Concierge, acting like an owner at all levels of an organisation, treating technology as a new hire and much more. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Brighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The Chilli Pickle first opened their doors to the city of Brighton in 2008 and since then they have won multiple awards, opened a second site in Guilford and established themselves as one of the most innovative and best-loved Indian food destinations. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Nick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with transparency, control and personalisation to how https://software.vitamojo.com/product-suite/ (software) can empower employees to make better decisions and engage in more worthwhile tasks, Nick shares some truly valuable insights for those willing to consider tech as their ‘secret sauce’. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Peter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or management position within hospitality. Peter has won multiple Restaurant Manager of the Year awards, the Sir Richard Branson Special Award for services to the community and is the epitome of what it means to be a hospitality leader. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and the key people and places that he derives inspiration from. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Adam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality sector. Adam founded Proven Principles in 2018 and has been consulting and coaching hotels, restaurants and vacation rental owners using the best practices he has acquired from working in the luxury hotel industry. In this episode, Adam discusses the over-commercialisation of the hospitality industry, the difference between service and hospitality and the next big things in hotel tech. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast

Brian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice for businesses looking to succeed in a world of corporate giants and savvy consumers.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

The Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and genuine brand for your customers and employees to connect with.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for any hospitality businesses looking to thrive in an experience economy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy