Hospitality Mavericks Podcast

In this episode, Michael has a conversation with Rob Liddiard about applying the principles of the Entrepreneurial Operating System (EOS) in businesses to increase profitability and create heart-centered operations. EOS, is a holistic system that organisations can employ to realize visions, increase accountability and strengthen team health. Rob shares his experiences transforming struggling businesses into thriving ones using EOS principles and discusses the importance of strong leadership during a business's recovery and growth phases. An emphasis is placed on the importance of meaningful measurement processes, the difference between visionary and integrator roles, and how EOS helps leaders ensure business alignment and operational efficiency.Links:https://www.linkedin.com/in/robertliddiard/https://www.eosworldwide.com/rob-liddiardA big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them

The conversation revolves around Jennifer's journey from an English major to the dynamic world of entrepreneurship. She discusses her passion for solving problems in the hospitality industry with the establishment of Croux. Croux is a platform that bridges the gap between businesses in need of temporary staff and individuals craving for job flexibility. It offers a unique solution to the industry's personnel challenges intensified by the COVID-19 pandemic. Jennifer emphasizes the value of staying focused, narrow-scoping, and cultivating a habit of continuous learning. She also explores the critical role of having checkpoints that define success or failure in a business endeavor.A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More epi

Ed Barry, the owner of Edify, a business analytics tool for hospitality businesses, discusses his experiences as a former operator. He shares the insights gained from running his coffee shop chain, Over Under Coffee, and how they led him to envision a technology solution to address various operational challenges in hospitality. Ed also highlights the importance of precise data, efficient management of resources, and a cohesive team for the success of any business. Furthermore, he explains how Edify helps streamline operations and maximize profitability of coffee shops, cafes, and bakeries by providing a unified ordering platform, improving inventory management, and offering immediate business insights. He emphasises his ambition to increase profitability across the hospitality sector and to support operators in their business optimization.Connect with Ed:https://www.linkedin.com/in/ed-barry-3553b153/https://www.linkedin.com/in/ed-barry-3553b153/A big thank you to our sponsor Bizimply who is helping progressiv

Welcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger: They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.Uncover how Bastard Burger's mastery of culture and people in hospitality translates into a hardcore business strategy with a clearly defined people strategy and innovative workplace practices.Learn how Bastard Burger's Scandi heritage influences their approach to people and culture.How they manage the delicate balance of meeting the evolving expectations of hospitality workers while addressing the broader goals and challenges of running a successful business.You are welcome to connect with Simon Wanler here:https://www.linkedin.com/in/simon-wanler-89b8276a/This episode was presented by Ziik - The Social Intranet. Learn more about Ziik here:https://www.ziik.io/This podcast uses the following third-party

Welcome to the  Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.In this kickoff episode, your hosts Christopher Cato Lavebrand and Michael Tingsager spill the beans on why Ziik and Hospitality Mavericks joined forces for this exclusive podcast series.They discuss how hospitality is facing its toughest challenges ever! Why today's employees want more from their jobs, and businesses need to level up when it comes to compensation, training, culture, values, and social impact.Why some operators are not just surviving – they're thriving - because they master the art of building a great culture and are achieving a great competitive edge by doing so.They share the names of the Maverick leaders who will be the guests during this series. Tune in as we chat with these industry trailblazers about practical culture-building, mastering differences while expanding globally, and leveraging tech to do the heavy lifting when it comes to scaling culture. Learn more about Ziik here:https://ww

In this episode, Kyle Grant, the founder and CEO of Oxwash, a company revolutionizing the laundry industry, discusses the environmental impact of traditional laundering methods and how his company strives to significantly lessen it. Kyle details several of Oxwash's innovations, such as cold washing, the use of ozone super saturation, net zero laundries, and inventory management. These innovations not only benefit the environment but also prove advantageous for Oxwash's margins and their clients' prices. He highlights Oxwash's further commitment to positive change by implementing ethical employment practices and aiding local charities through their pro bono washing initiative. Their future plans include expanding their service coverage, enhancing net zero processes, and working on a research project with NASA to put their technology in orbit.Connect with Kyle:https://www.linkedin.com/in/kyle-c-grant/https://www.oxwash.com/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators

In this insightful episode, renowned chef and founder of the globally acclaimed Frenchie restaurant group, Greg Marchand, reflects on the landscape of high end dining and its numerous challenges. Greg discusses his entrepreneurial path and strategic responses to global events and consumer preferences evolution. He also highlights the importance of maintaining values such as genuine hospitality, 'why' in decision-making and serving emotions to customers. Greg stresses the constant need for self-reflection, business model adaptation, and true leadership. The conversation provides key insights for aspiring entrepreneurs and the hospitality industry.Connect with Greg:https://chefgregmarchand.com/en/home/https://www.frenchie-restaurant.com/en/home/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks new

In this honest and informative conversation, Wayne Baker, author of the transformative book 'All You Have to do is Ask', delves into key themes of his work and the integral part they play in personal and organizational success. Discussing reasons why people struggle to ask for help, he points out factors such as societal pressure, innate fears, and common misconceptions. He also shares valuable tips on overcoming these barriers to unlock potential for tremendous success, emphasizing the importance of developing the 'ask' habit in life and business. Speaking on the effect of effective ask culture on organizations, he underscores various benefits that arise from fostering a culture of reciprocity within the workplace. He shares insights on how to manage such a culture shift, providing examples from notable businesses and suggesting resources for leaders seeking to implement changes.Connect with WayneLinkedIn:https://www.linkedin.com/in/waynebaker/Wayne's Book:https://www.amazon.co.uk/All-You-Have-Ask-Important/

Jeannette Hyde, Nutritional Therapist and Writer, shares her journey from being a journalist to a nutritional therapist fascinated with gut health.This episode delves into the relationship between food, the microbiome, and one's overall health. Jeannette's approach to better gut health involves consuming a variety of plants, including 'live' food, and reducing intake of processed foods. She stresses the importance of eating food grown in a healthy natural environment and warns against the pitfalls of 'gut-washing' in commercially packaged foods. Some points for improving gut health she mentioned include eating vegetables with dirt still on them, being mindful of food packaging labels, and incorporating time-restricted eating into daily routines.Connect with Jeannettehttps://www.linkedin.com/in/jeannettehyde/https://www.jeannettehyde.com/https://nourishwithjeannette.substack.com/abouthttps://www.jeannettehyde.com/bookshttps://www.instagram.com/jeannettehydenutrition/?hl=enConnect with the podcastJoin the Hospi

Ally Gordon, a successful coach and mentor, returns to discuss how to create a vision and set goals that align with our values, aspirations, and future plans. He stresses on the importance of recognizing our limitations and working around them, as well as challenging our beliefs and understanding our identity and purpose. He shares practical tips such as using vision boards and affirmations, while also acknowledging our imperfections, flaws, and understanding that perfection is not the goal. The discussion also delves deep into the importance of adapting based on what we truly want, assessing our relationships, understanding what we can control, and reflecting on the need for continuous learning.Connect with Ally:https://www.linkedin.com/in/ally-gordon-coaching/https://allygordoncoaching.com/Book recommendations:A Path Through The Jungle:https://uk.bookshop.org/a/8596/9781998991105The Habits of Highly Effective Peoplehttps://uk.bookshop.org/a/8596/9781471195204The 5 AM Club: Own Your Morning. Elevate Your Lif

Today we speak with Darren Spicer bout redefining the drive-thru beverage experience with Clutch Coffee Bar.In this episode, Darren Spicer, CEO and co-founder of Clutch Coffee Bar talks about his U.S. based coffee company’s mission to redefine the drive-thru beverage experience. He discusses their emphasis on human interaction over AI technology in their services, their methods to ensure positive customer interactions and their ventures into energy drinks. Reflecting on the company’s rapid expansion, Darren talks about their goal for 50 locations by 2026 and shares how they maintain the quality of their service during this growth. He also talks about investing more in the company's employees and the integral part they play in the company's growth.Connect with Darren:https://www.clutchcoffeebar.com/https://www.linkedin.com/in/darren-spicer-44243a74/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.co

In this episode, former rugby player and current general manager of Zambrero Ireland, Darragh Fanning, shares his transition from professional sports to running a fast-growing restaurant chain, Zambrero. Zambrero is Australia's largest Mexican restaurant franchise with a strong focus on donating meals to those in need. Darragh talks about his entrepreneurial journey, his initial plan to remain hands-off in the restaurant business, and the challenges he faced during his career change. He addresses the topic of inflation and its impact on businesses and shares how he structures his work around increasing sales and productivity. Darragh also provides advice to those who seek to build a business as a force for good and emphasizes the importance of focusing on growth, networking, goal-setting, and maintaining consistency within a franchise.Connect with Darragh:https://www.zambrero.ie/?website=https://www.zambrero.ie/https://www.linkedin.com/in/darragh-fanning-368b516a/A big thank you to our sponsor Bizimply who is

This week we have fellow podcaster, Chip Klose, The Restaurant Coach, dive into building profitable businesses.In this conversation, Chip emphasizes the importance of understanding the restaurant as a business and the necessity of profit to survive and make a positive impact on society. He describes his journey from operations within the restaurant industry to marketing and consulting. Chip shares his recently released book 'The Restaurant Marketing Mindset' and a mastermind program he runs for independent restaurant owners. Through his work and these platforms, Chip aims to help chefs and restaurant owners build profitable businesses. The discussion also veers into ideas around effective systems and the importance of clear vision within restaurant operations and marketing, supported by examples from successful restaurant groups.Connect with Chip:https://www.restaurantstrategypodcast.com/https://www.amazon.co.uk/Restaurant-Marketing-Mindset-Comprehensive-Establishing-ebook/dp/B0CGVGHJ76/ref=sr_1_3?crid=SX5ZXF

Today we speak with Edward D. Hess--Professor Emeritus of Business Administration, Darden School of Business.This conversation covers human behaviour and mental function, emphasizing that humans are hardwired to seek affirmation or confirmation of their beliefs and personal narratives. Edward highlights the need to overcome inherent tendencies to be 'lazy, perfect people', which has proven ineffective. Edwards's new book; "OWN YOUR WORK JOURNEY! The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change" gives practices and tools to manage these tendencies, with the ultimate goal being the pursuit of an individual's best self, intending to bring that best self to the world each day.Connect with Ed:https://www.edhess.orghttps://www.ownyourworkjourney.com/https://www.darden.virginia.edu/faculty-research/directory/edward-d-hess/https://ideas.darden.virginia.edu/authors/edward-d-hess/https://www.darden.virginia.edu/batten-institute/research/publications/humility/https://www.l

Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie. Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making. He shares reflections on the early days of his career, Jeremy highlights the key role mentoring had in his development. He also explores how the hospitality industry has evolved, emphasizing the importance of adaptation and continuous growth.Drawing on his experiences and setbacks, he emphasizes on staying true to one's intuition and maintaining humility in leadership. Lastly, he previews his upcoming book, which is set for release in the near future.Connect with Jeremyhttps://www.grif.com/index.php?p=speakers/jeremy-kinghttps://en.wikipedia.org/wiki/Le_CapriceA big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or e

This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré.In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her family background in the hospitality industry, her love for champagne and the philosophies and strategies of her company. She also shares the impact of climate change on her business, the importance of cultivating a culture that encourages growth, learning from mistakes, and the critical role of humility in leadership.Connect with Denisehttps://www.linkedin.com/in/denisedupre/https://www.champagnehospitality.com/enThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy.David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking help, being curious and understanding financial reports, leaders and businesses can change their financials, connecting their finance strategy to their wider business objectives. The importance of financial literacy at all levels and transparency in financials is emphasized as a game changer for businesses. Lund also shares his journey of writing his book, 'The Prosperous Hotelier' and the insights from it, including examples of managing aspects like food costs and labor costs. He urges businesses to share financial results with their managers and invest in their colleagues' development.Connect with David:https://www.linkedin.com/in/david-lund/https://www.hotelfinancial

In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn. He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses how social selling isn't a one-time activity but a consistent long-term plan of nurturing relationships for predictable growth. Herman also emphasizes the importance of correctly maintaining individual or business profiles on LinkedIn. He shares how data from LinkedIn profiles can be leveraged and outlines how to measure the success of social selling efforts. The conversation concludes with Herman sharing on the importance of cooperation between sales and marketing for maximum effectiveness.Connect with Herman:https://www.linkedin.com/in/hermankoppe/This podcast uses the following third-party services for analysis: Podcorn - https://p

Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade.Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and people. Lastly, Stefano talks about his role as CEO in his generational family company and shares his business advice for leaders in the space.Connect with Stefano:https://www.linkedin.com/in/stefanocuomo/https://macknade.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Meet Hamish Cook  - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant-rich eating and the power of pulses/beans. We also discuss challenges in the industry, including why hospitality and catering is a true professional career. Lastly, Hamish also covers adapting the business model for the food industry to the future.Connect with Hamish:https://www.linkedin.com/in/hamish-cook-15975222/https://www.issworld.com/enThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy